BS EN ISO 9001:2000 is the internationally recognised standard for an organisation’s Quality Management System. "Quality Management" refers to an organisation’s actions to ensure that its products or services satisfy its customers’ quality requirements and complies with any regulations applicable to those products or services.

One of the major strengths of ISO 9001:2000 is its wider appeal for all types of organisation. Its focus on processes and customer satisfaction rather than procedures means it is equally applicable to service providers as manufacturers with greater emphasis on customer satisfaction, process management and measurement, continual improvement with greater top management involvement.

Benefits of implementing a quality management system conforming to BS EN ISO 9001:2000 include:

• improved customer satisfaction
  
• improved internal and external communications
  
• greater understanding of the organisation's processes
  
• clear responsibilities and authorities agreed for all staff
  
• improved use of time and resources
  
• reduced waste and rework
  
• greater consistency and traceability of products and services
  
• qualification for certain tenders where BS EN ISO 9001:2000 is a pre-requisite.
  
• a marketing opportunity to promote your business through quality
  
• improved morale and motivation
  
• increased profitability